Mental Health, Well-being and Safeguarding support

Sources of Support, Advice and Information

Safeguarding Resource Hub A hub of national safeguarding resources for children, young people and all adults supporting them
Liverpool Early Help Directory A comprehensive directory of local services for families
Hub of Hope – local services directory Directory of local support services
CAMHS – Child & Adolescent Mental Health Services     Crisis line  0151 293 3577
PAPYRUS – suicide prevention 0800 068 4141
Young Minds – 24/7 crisis support Mental health crisis support
Text  YM to 85258
KOOTH – over 14s on-line counselling On-line counselling for 14-25 yr olds
Talk Liverpool – over 16s counselling 0151 228 2300
MindEd – information on mental health
YPAS  – young people’s support service 0151 707 1025
Samaritans – 24/7 listening support 24/7 listening support
Tel: 116 123
Childline –  24/7 support and advice 0800 1111
Harmless  – self harm support & advice Information and support
Child Bereavement UK –  bereavement support 01928 577164
ADDvanced Solutions  – ASC/ADHD/SEND support & info Information & support for ASD/ASC/ADHD/SEND/Neurodevelopmental conditions
0151 486 1788
Switchboard – LGBT+   support & advice Information and support
0300 330 0630
Addaction – drugs information and advice 0151 541 2856
REFUGE – domestic violence support and advice
eCRIME – on-line abuse advice




Safeguarding Resource Hub

The Safeguarding Resource Hub is:

  • A free online directory with links to hundreds of key national resources
  • Quick and easy to use
  • Free to all children, young people, adults, parents and carers, and professionals
  • Targeted resources for each user group
  • Empowers everyone to find the advice and guidance they might need

Find out more at


Talking to your children about scary world news

The Mental Health Foundation have released this useful guidance offering advice about how to talk to your children about scary world news.  Download attachment: talking_to_your_children_about_scary_world_news.pdf


CAMHS Advice: Anger

The Child and Adolescent Mental Health Services (CAMHS) have produced a series of helpful factsheets for parents. This one relates to ‘Anger’.  Download attachment:  CAMHS anger help sheet.pdf


CAMHS Advice: Low Self Esteem

The Child and Adolescent Mental Health Services (CAMHS) have produced a series of helpful factsheets for parents. This one relates to low self-esteem   Download attachment:  CAMHS low self-esteem help sheet.pdf



The BBC have created a new APP that helps everyone, and particularly young people, regulate what they post online. Once the APP is installed on someone’s phone it recognises if they type something inappropriate whilst on a social media. The OWN IT then suggests they may want to reconsider sending the message. By doing this, the APP is helping young people to self-regulate their behaviours.

Alongside the OWN IT app the BBC has also created a number of short videos to help children and young people seek advice about staying safe online:


Stemming teenage mental illness

Stem4 is a teenage mental health charity aimed at improving teenage mental health by stemming commonly occurring mental health issues at an early stage

Young people have just as much right to accessing facts about good mental health as they do good physical health, and yet there is a lack of accurate information. Embarrassment or social stigma surrounding mental health issues can so easily lead to confusion with what may be normal development, as opposed to the early development of a mental health issue.

By raising awareness, sharing information on how to recognise early warning signs and by providing effective strategies in how to deal with them, it can be possible to identify and stem these conditions early on. Find out more at


Looking after your mental health during the Coronavirus outbreak

Infectious disease outbreaks, like the current Coronavirus (Covid 19), can be scary and can affect our mental health. While it is important to stay informed, there are also many things we can do to support and manage our wellbeing during such times. The Mental Health Foundation have put together some tips which may help you, your family and your friends to look after your mental health at a time when there is much discussion of potential threats to our physical health. Find out more at:


Coronavirus and your wellbeing

The mental health charity MIND has some helpful guidance and information relating to the current situation.
Find out more at:


Coronavirus – some advice from Young Minds

Some advice from Young Minds on supporting children and young people during the current situation.
For more information please see:


Coronavirus – mental wellbeing while staying at home

NHS England has issued some additional support advice on staying at home and looking after our physical and emotional wellbeing during the current situation.  Find out more at:


Advice on online safety

The NSPCC  have excellent advice for parents and carers about online safety.  For more information please click the link provided.


Advice for parents and carers if worried about a child’s or young person’s emotional well-being

Young Minds have a Parents’ Helpline for anyone who may be worried about the emotional well-being of a child or young person.  Details on their free helpline for confidential and expert advice can be found by clicking the link provided:


Mental health helplines

Whether you’re concerned about yourself or a loved one, these helplines and support groups can offer expert advice. Please click the link for more information:


Knowsley Virtual School online safety newsletters

Keeping children safe online can be challenging. Children and young people are likely to be using the internet more frequently over the coming weeks. In order to support parents, carers and teachers the Virtual School have produced the following newsletters:

Online Safety Newsletter March 2020

Online Safety Newsletter April 2020


Can you beat the list?

Some great suggestions for students that may help to fend off boredom during the current situation. Please click here.


Liverpool CAMHS Support – COVID-19

Liverpool CAMHS have issued a comprehensive information, advice and resource pack listing many sources of support. It can be accessed by clicking here.


COVID-19 Liverpool CAMHS Support – UPDATE

We have received updated information from Liverpool CAMHS including details of their 24-hour Crisis Line.
It can be accessed by clicking here.


NSPCC Coronavirus (COVID-19) advice and support for parents and carers

The NSPCC has created a number of resources to support parents and carers during this difficult time. Topics include:

  • Talking to a child worried about coronavirus
  • Parents working from home
  • Children staying home alone
  • Lockdown and separated parents
  • How to cope with tantrums and other difficult behaviour

The advice can be found on the NSPCC website, please click here.


Parenting through Coronavirus (COVID-19)

Liverpool City Council’s Early Help Team has produced a blog that includes a wide range of resources and information for parents and carers.

The blog covers the following areas:

  • Local Organisation Support – CAMHS
  • Top Tips
  • Parenting Guides
  • Pregnant or New Mums
  • Home Learning
  • Museums and Places to visit online
  • Make Time To Play
  • Ideas for Playing Together
  • Six ways to maintain a routine
  • Managing your own Wellbeing
  • Employment Opportunities

To access the blog, please click here.


Are you worried about crime?  Would you like to report something completely anonymously?

Fearless is a site where you can access non-judgemental information and advice about crime and criminality.

What makes this site different is we also provide you with a safe place to give information to us about crime.

Fearless is a service that allows you to pass on information about crime 100% anonymously. This means you don’t have to give any personal details.

For information please click here.


Domestic Abuse – information from Merseyside Police on help and support

The risk of increase in Domestic Abuse during the lockdown is a very real concern, and  people within some families could potentially be at an increased risk.  Here is some safety and welfare information which has been provided by Merseyside Police:

The 999 call system allows all 999 callers to access support if they are unable to speak during the call.  It is important that either a noise is made or that 55 is pressed.  For example, if you can only make noise, such as tapping the handset, coughing, crying or even talking to the offender, then these actions will alert the attention of the BT operator.

If you are supporting someone who is suffering with domestic abuse, speaking out is not always an option when someone is in real danger, so please encourage use of the 999 silent call.  Please reassure service users that the Police Force and specially trained officers are still there for people during the lockdown.  The below list details services which are also available:


For support:

In an emergency always, ring 999.   Using a silent 999 call followed by 55 (or tapping/coughing into the phone) will enable police to respond.

National Domestic Abuse 24 hour Support Helpline: 0808 2000 247

RESPECT National Helpline, perpetrators (9am to 5pm): 0808 802 4040


Support directories:


Or ring:

Liverpool Domestic Abuse Services   –  0151 263 7474

Merseyside Domestic Violence Service   –  0780 272 2703

South Liverpool Domestic Abuse Services   –  0151 494 2222

Ruby Project  –  0771 428 9180

Savera UK (honour based abuse & harmful practice specialist)  –  0800 107 0726

Worst Kept Secret Helpline (Merseyside)  –  0800 028 3398


Support for children:

Young Persons Advisory Service (YPAS)  –  0151 707 1025

NSPCC  –  0808 800 5000


Support for men:

Men’s Advice Line (Freephone)  –  0808 801 0327


A Parents’ Guide To Coping With School Closures

As schools continue to remain closed for the vast majority of students, we’d like to share a link to a very comprehensive free online guide to help support parents/carers during this challenging time. It provides up-to-date, practical information on how parents/carers can look after their children’s physical and mental health as well as how to help them study at home, and information on what to do if their children were due to take exams this summer.

The Parents’ Guide to Coping With School Closures (April edition) can be requested on the following link:


A Teen Guide To Surviving Lockdown

This great guide contains tools, activities and practices to help you manage social distancing and stay positive during the Coronavirus lockdown and beyond.

To view, please click here. free counselling service free counselling service is now available in Liverpool for all young people aged 10 – 25 is a free online counselling and emotional well-being platform for young people in Liverpool aged 10-25.

The Kooth website allows young people to gain anonymous access to advice, support and guidance on any issue that is affecting their well-being.

From friendship or relationship issues, family disagreements or difficult home lives to concerns around anxiety, stress, depression, eating, self-harm and suicidal thoughts.  Qualified counsellors give young people the support they need when they need it.’s live chat service is available Monday to Friday 12 noon to 10pm and Saturday and Sunday 6pm to 10pm.

The counselling service is accessible through mobile, tablet and desktop computer completely free of charge.

For more information, please click here.


Liverpool CAMHS – Sources of support for adult mental health concerns

CAMHS have issued a list of services which can support adults with mental health concerns.

To access the information, please click here.


University of Southampton adapts personal Germ Defence Plan to aid the fight against Coronavirus

To view the plan, please click here.


This week is Mental Health Awareness Week and this year’s theme is KINDNESS

In these uncertain and unsettling times kindness seems even more important and impactful than ever.  We need to distance ourselves but that doesn’t mean we can’t help each other and, during difficult times, we often see the most beautiful acts of kindness.  We will get through this better if we take care of ourselves and each other.  Kindness is a powerful tool – let’s use it.

For lots of suggestions for being kind, and also staying busy while at home much more, please click here.


Tips from the YoungMinds organisation on supporting young people during the current situation

YoungMinds have issued an updated guide containing tips and information on supporting young people during the Coronavirus pandemic.

To access the information please click here.


Mental Health, Housing and Financial Guide for Veterans

We were grateful to receive this very comprehensive guide this week from a grand-daughter who had researched a wealth of information and support after a conversation with her Grandad.

To view the guide, please click here.


Bereavement Support across Merseyside and Cheshire

For details and contact numbers of many organisations providing bereavement support for adults and children, please click here. 


New telephone support service for anyone aged 16+

There is a new telephone support service for anyone aged 16+.

The line (0151 473 0303) is available every day from 8am to 8pm and is staffed by NHS Mersey Care.

The service offers support for anyone who is experiencing worry, stress and/or low mood as a result of the Covid-19 situation.

For more information, please click here.


Bite-sized on-line training sessions for parents/carers from CAMHS Liverpool

CAMHS Liverpool are offering bite-sized (30 minutes) training sessions for parents, carers and professionals.

Topics include:

Embracing Uncertainty

Understanding Stress Responses

Eating Disorders


Social Media and Mental Health

Adolescent Brain Development

There are several sessions available and booking can be made on the link below.


Internet safety advice for parents/carers

Some useful and informative advice from Thinkuknow, relating to young people staying safe on-line. To view, please click here.


‘The Parents’ Guide To’ –  ‘Getting Ahead in the School Holidays’

The latest newsletter from ‘The Parents’ Guide To’ entitled ‘Getting Ahead in the School Holidays’. To view, please click here.


Helpful information from MindEd on increasing young people’s resilience

The following two links contain useful information from MindEd on supporting young people to be more resilient so they are able to bounce back from, or overcome, setbacks, obstacles or disappointments, and can also keep going in the face of challenges.

For link 1, please click here.

For link 2, please click here.


10 tips for parents/carers on helping young people to cope with change

The YoungMinds organisation has produced a Coping With Change During Lockdown poster for parents/carers. To view, please click here.


Health advice for families from the World Health Organisation (WHO)

The COVID-19 pandemic means that many people are staying at home and doing less in terms of social interactions and exercise. This can have a negative effect on physical and mental health. Below is advice on various topics to help families stay healthy and safe during this period.  To view, please click here.


Managing feelings about Lockdown easing – information from MIND and the Mental Health Organisation

Lockdown has been difficult for many people. But when we were in full lockdown across the UK things might have felt more certain, as the rules were more clear. Now things might start feeling less clear, and there may be new challenges.

MIND and the Mental Health Organisation both have information on their websites which may be useful.
Their information can be found on the links below:

Mental Health Organisation – to view please click here.

MIND – to view please click here.


Short information sessions for parents from the RAISE Team at Merseyside Youth Association (MYA)

The latest CAMHS Liverpool newsletter contains information on free bite-size information sessions for parents from Merseyside Youth Organisation.

Topics include:

16th July Attachment 11am
20th July Managing child’s worry 11 am
22nd July Embracing Uncertainty 3 pm
27th July Understanding your teenagers worry 11 am 

30th July Embracing uncertainty 6 pm

For the newsletter, more information and details on how to book, please click here.


July newsletter from The ‘Parents’ Guide To’ organisation

Their latest newsletter, entitled “ Getting Ahead in the School Holidays”,  covers information on exam results, university decisions, apprenticeships, personal statements and much more.

To view the newsletter, please click here.


Phone and on-line psychological support services for adults

Mersey Care have issued a list of contact details for adult psychological support services and the information can be accessed by clicking here.


Information for parents and carers on keeping children safe from harm and abuse

This comprehensive guide includes information on, amongst other topics, Online Safety, County Lines, Teenage Relationship Abuse, Mental Health and Child Exploitation. It is full of links to additional sources of information on many other child-related issues.  To access, please click here.


Self-care and welfare pack

The last few months of lockdown have been tough for most of us. We haven’t been able to see our friends, go about our lives in the way we would like to and have fun.

Self-care is all about what you can do to help yourself feel better or to keep yourself feeling good. It’s a way that we can look after our own mental health and wellbeing.

There are over 90 self-care strategies identified within the attachment for you to try and they are suitable for all ages.

To view, please click here.


Exam results support from KOOTH

Some members of the Kooth team will be sharing their advice and experiences from 10th to 20th August, and there is a Live Forum planned on 14th August called ‘Exam Results; What’s next?’

These are the relevant links:


In addition, a Support Booklet for Parents can be downloaded from the following link:


YPAS are offering a free on-line course for parents and carers:  Parentalk – The Teenage Years

The teenage years are a time of transition and can be challenging for both teenagers and parents.Parentalk – The Teenage Years is all about helping mums and dads do the best job they can as they navigate these years with their teenager.  It’s a relaxed, informal course giving you the opportunity to talk about the day-to-day challenges you face, as well as sharing the things that are going well.

Confusion, fear, anxiety and bewilderment are common emotions experienced by parents of teenagers. The same emotions are experienced by teenagers themselves. The teenage years area time of turmoil and transition for both child and parents, as both have to learn a new way of relating to each other and the world. During this transition stage, a teenager may not be ‘lovable’ but they need to know they are loved. As parents we need to understand what is ‘normal’ adolescent behaviour and what is happening to them – physically, emotionally and mentally.

Session 1: Understanding your teenager

Session 2: Staying connected

Session 3: Identity

Session 4: Communication and conflict

Session 5: Big pressures … good choices

Session 6: Letting go

Monday 7th September – Monday 14th September (Excluding Weekend) 1pm-3pm

To book please complete a YPAS referral form available at or call 0151 707 1025.


The Parents’ Guide to:

Homelife & Study 2020 – 2021 – to access the information, please click here.

Helping your child know what’s next – to access the information, please click here.


Tips for parents/carers regarding teenagers during lockdown

Teenage brains work differently than adult brains. Developing independence and freedom is one of the central parts of being a teenager, and at the same time they’re also relying on the impulse areas of their brains rather than the decision-making areas of their brains.

The Barnardo’s organisation has some useful tips and advice relating to teenagers during periods of lockdown.

To access this information, please click here.


YPAS Parentalk – The Teenage Years

Course starts 3rd November 2020.

For more information, please click here.

All bookings to be sent to:


‘The Parents’ Guide to’ latest newsletter

‘The Parents’ Guide to’ latest newsletter is now available.  To view, please click on the link below:

Personal statement resources (suitable for parents of sixth formers). For students still hoping to apply to university for the 2021/2022 academic year it would be great if they gave some thought over the summer holidays about the sorts of things that they might want to include in their personal statement – ideally returning to school with a completed first draft.